Tugi Tark

Estonian provider of an AI-powered customer service platform and AI support agents built for iGaming casino and sportsbook operators.

Tugi Tark is a Tallinn-based software company offering Tugi, a SaaS customer service platform designed specifically for online casino and sportsbook operators. Its AI agents are trained on millions of real iGaming support tickets and can access payment, bonus, KYC and transaction data to resolve player queries at first contact. The platform combines an agent workplace for first- and second-line support with multi-brand management, smart routing, dashboards and real-time translation. The company began as a customer-support outsourcing provider before building its own AI-driven support software, and it can also run its AI as a layer on top of existing helpdesks.

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Key Information

Company NameTugi Tark OÜ

HeadquartersTallinn, Estonia

Websitewww.tugitark.com

Company TypeB2B

OwnershipPrivate

ProductsCRM & Retention

CommercialsSaas Subscription

DeliveryCloud Saas

Featured Products

1 / 2

✦CRM & Retention✦

Tugi Customer Service Platform

All-in-one SaaS support workplace for iGaming operators covering first- and second-line support across multiple brands and markets. Includes ticket routing, dashboards and proactive support such as failed-deposit detection.

Agent workplaceMulti-brand supportSmart ticket routingDashboards

✦CRM & Retention✦

Tugi AI Agent

AI customer-support agent trained on over 10 million real iGaming support interactions that connects to operator systems to resolve player tickets. Can be configured per brand and market and hands complex cases to human agents.

Trained on iGaming ticketsPayments, bonus and KYC data accessPer-brand tone of voiceHuman handoff

Integrations

1 partners

Platforms and aggregators this company connects with. Each row links to the announcement that evidences it.

Zendesk

Crm

Tugi TarkZendesk

Evidence

Licences & Certifications

No licence record found yet

We have not located a public register entry for this company. That is not the same as “unlicensed” — it means we cannot prove it, so we do not claim it.