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Comm100

AI-powered omnichannel player support and engagement platform (live chat, AI agent, ticketing) for iGaming operators and platform providers.

Comm100 is a Vancouver-based customer engagement software company that offers an AI-powered omnichannel support platform, with a dedicated offering for iGaming operators, platform providers and BPO teams. Its suite combines live chat, an AI Agent for automating routine player queries, AI Copilot for agents, ticketing and messaging, and AI Insights for sentiment and churn signals. For gaming customers it highlights player-tier SLAs, bonus-engine and CRM integrations, and white-label options for platform providers. The company says it is used by more than 1,200 iGaming operators and offers both cloud and on-premises deployment. It is also previewing an AI tool that flags potential gambling-harm signals in support conversations.

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Key Information

Company NameComm100 Network Corporation
HeadquartersVancouver, Canada
Founded2009
Websitewww.comm100.com
Company TypeB2B
ProductsCRM & Retention
DeliveryHybrid
Public APIYes
OfficesVancouver, Lewes

Featured Products

1 / 3
✦CRM & Retention✦

AI Agent

AI agent that answers routine customer and player queries across live chat, SMS and messaging channels and escalates complex cases to human agents.

Automates up to 80% of inbound queriesTrained from website, files or cloud directoriesSession memory and clarifying questionsMultichannel deployment
✦CRM & Retention✦

Live Chat

AI-assisted live chat for support teams, combining AI Agent deflection with AI Copilot suggestions for human agents.

AI Copilot suggestionsMultilingual support in 90+ languagesChat categorisation and ticket creationEncryption and role-based access control
✦CRM & Retention✦

AI Insights

Conversation analytics that surface sentiment, routing and resolution signals; on the gaming page it is positioned for detecting frustrated or churn-risk high-value players.

Sentiment analysisChurn-risk indicatorsResponsible gaming indicatorsResolution analysis

Integrations

1 partners

Platforms and aggregators this company connects with. Each row links to the announcement that evidences it.

O

Optimove

Crm
OptimoveComm100
Evidence

Licences & Certifications

No licence record found yet

We have not located a public register entry for this company. That is not the same as “unlicensed” — it means we cannot prove it, so we do not claim it.

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How we sourced this profile

Profile confidence
Public source
Primary source
https://www.comm100.com/industries/gaming/
Last checked
2026-09-27

Company-supplied claims, public sources and independently verified records are labelled separately throughout this page.